How to raise a concern and what happens next
Last updated: May 2026
At Cambium Therapies, we are committed to providing a safe, ethical and professional service. If you are unhappy with any aspect of the service you have received, we encourage you to raise your concern so that we can address it promptly and fairly.
In the first instance, please raise your concern with Jake Barry directly by email at hello@cambium-therapies.co.uk. Please describe the nature of your concern, when it occurred, and what outcome you are seeking.
We aim to acknowledge all complaints within 3 working days and provide a full written response within 28 days.
If your complaint is not resolved to your satisfaction at Step 1, or if your complaint relates to a serious ethical or professional matter, you may escalate your complaint to the National Counselling and Psychotherapy Society (NCPS) — our professional membership and regulatory body.
Jake Barry is a registered member of the NCPS (Membership No. NCS23-03513) and is bound by the NCPS Code of Ethics. The NCPS has a formal complaints process and the power to investigate and apply sanctions where appropriate.
If your complaint relates specifically to how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) — the UK's independent data protection authority.
If you are in distress and need immediate support, please contact one of the following: